401 The Art of the Walk Around – Why?
This course is required for SA Level 3 & Valet Certifications.
The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive.
The student will learn the following impact items…
- The advent of the KIOSK Check in VS. the Service Advisor
- The most important items to be considered in a walk around
- How to be prepared for the customer arrival
- How consistency is the key to success
- How to find service contract opportunities
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Valet. The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.